Unless otherwise provided in the AWS Agreement, your sole and exclusive remedy for any unavailability, non-performance, or other failure by us to provide Amazon Route 53 is the receipt of a Service Credit (if eligible) in accordance with the terms of this SLA. Service Credits may not be transferred or applied to any other account. A Service Credit will be applicable and issued only if the credit amount for the applicable monthly billing cycle is greater than one dollar ($1 USD). Service Credits will not entitle you to any refund or other payment from AWS. At our discretion, we may issue the Service Credit to the credit card you used to pay for the billing cycle in which the Unavailability occurred. We will apply any Service Credits only against future Amazon Route 53 payments otherwise due from you.
Service Credits are calculated as a percentage of the total endpoint and query charges paid by you for all Amazon Route 53 Multi-AZ Resolver Endpoints or Single-AZ Resolver Endpoints, as applicable, for the monthly billing cycle in which the applicable SLA was not met. A Resolver Endpoint is “ Unavailable” during a five-minute period if more than 50% of the ENIs in the Resolver Endpoint fail to respond to all DNS queries made to them throughout the five-minute period.Monthly Uptime Percentage measurements exclude Downtime resulting directly or indirectly from any Amazon Route 53 Resolver Endpoints SLA Exclusions. Monthly Uptime Percentage is represented by the following formula: Monthly Uptime % = (Maximum Available Minutes – Downtime) / Maximum Available Minutes. “ Single-AZ Uptime Percentage” is calculated as Maximum Available Minutes less Downtime divided by Maximum Available Minutes for all Single-AZ Resolver Endpoints in a billing month for a given AWS account in a given AWS region.“ Single-AZ Resolver Endpoint” means a resolver endpoint that does not have two or more ENIs provisioned equally across two or more separate Availability Zones.A “ Service Credit” is a dollar credit, calculated as set forth above, that we may credit back to an eligible account.“ Resolver Endpoint” is an endpoint you create in Amazon Route 53 to answer DNS queries to and from your on-premises environment.“ Monthly Uptime Percentage” is calculated as Maximum Available Minutes less Downtime divided by Maximum Available Minutes for all Multi-AZ Resolver Endpoints in a billing month for a given AWS account in a given AWS region.“ Multi-AZ Resolver Endpoint” means a resolver endpoint with two or more ENIs provisioned equally across two or more separate Availability Zones.“ Maximum Available Minutes” is the sum of all Deployment Minutes across a set of Resolver Endpoints provisioned in an AWS account during a billing month.“ Elastic Network Interface” or “ ENI” is a logical networking component in an Amazon Virtual Private Cloud that represents a virtual network card.“ Downtime” is the total accumulated Deployment Minutes across a set of Resolver Endpoints provisioned during a billing month in which a Resolver Endpoint within the set is Unavailable.“ Deployment Minutes” is the total number of minutes that a given Resolver Endpoint is provisioned and operational during a billing month in a given AWS region.
#Level 53 wordify code
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